We understand that there may be times where you would like to return a particular item for a refund, exchange, or store credit. This is totally okay with us! We offer a 100% satisfaction on our entire catalog and would never leave you stuck with something you don’t absolutely love!
Refunds & Exchanges
Refunds and exchanges will be issued provided the refund request is made within 30 days of receipt of the original item. After receiving and inspecting the returned item(s), we will dispatch your exchange or refund your original method of payment with the amount of your purchase price minus shipping charges.
After receiving and inspecting the returned item(s), we will promptly issue you a private coupon code for the amount you are owed (minus shipping charges) that you can then apply to any future purchases made in our store. This is the best way to “exchange” an item since you can take your time to select an ideal replacement and place your order whenever you please.
The entire refund / store credit process takes 1 to 2 business days following the receipt of the returned goods. If we have any questions or concerns about your request or items we will contact you by email.
To Make a Return
To request a return for a refund or store credit, please contact us by clicking here. We will contact you within 1 business days with RMA instructions. Your email should include:
Mail Returns To
ILNP Cosmetics, Inc.
7020 W. Warm Springs Rd. Suite 100
Las Vegas, NV 89113
Be sure to write the RMA number you receive from us on the box!
PLEASE DO NOT RETURN ANY PRODUCTS UNTIL YOU’VE RECEIVED AN RMA NUMBER FROM US!
We are not responsible for return packages lost or damaged in transit! Please ensure you package your return items carefully.
We are extremely sorry to interrupt but it looks like you were not happy with our product!
We want you to know that we value you as a customer and it's super important to us that you're 100% satisfied with your order!
Please contact us and give us the opportunity to take care of any issues you may be having. We're here for you!
If you choose to combine pre-order and in-stock items into the same cart, your entire order will ship together on:
Estimated Shipping Date
If you would like in-stock items to ship first, please create a separate order.