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Lost or Damaged Products

My nail polish arrived broken, what should I do?
We package orders thoroughly to ensure this doesn’t happen but every once in a while it manages to ruin the day of a very small percentage of our customers. Although we’re not technically responsible for the damage that occurs during transit, we’ll be glad to replace your order for free (minus shipping).

If this happened to you, please create a support ticket from your account or contact support by clicking here. We’ll take care of you ASAP!

I never received my package, what should I do?
Please contact support so that we can assist you in trying to track your package. Please note that we kindly ask international customers to wait at least 14 BUSINESS DAYS until contacting us about a missing package.

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If you choose to combine preorder and in-stock items into the same cart, your entire order will ship together on:

Estimated Shipping Date

If you would like in-stock items to ship first, please create a separate order.

eGift Cards

To ensure prompt email delivery, eGift Cards must be purchased separately from other products.